Great place as always and I wanted to give 5 stars so bad but they set a high expectation because they are the best but...had to drive to another store for my iMac. Maybe compensation is the true answer if you care. Anyways Best Buy I love you but I'm a tough judge on holding accountability. Contact me and I'll consider raising my star. I also fill out your surveys and they have always been amazing! Good work.Thanks,NickXoxo is
Bought an "open box" phone, drove clear across the valley, service member was nice enough, get home, and it's activation locked. Called the store and Geek Squad says they should have checked for that... yea, no kidding. Now I have to drive to Goodyear to exchange it for another one because they can't even eat the price difference for an unopened box at the store near me (why would they, it's Glendales F-up). Total 2.5hrs of driving today. Thanks Best Buy, real professional.
Bought an "open box" fridge due to delivery damage. They dented the drawer handle on delivery. Promised to order the part. They did, but two weeks later. Never called to update order status. Over reliance on automated "Geek Squad" repair tracking system. After calling 3 times over 4 days I spoke to 3 different people. Finally got word that a part would be ordered and would arrive in...2 weeks.
I bought my husband a smart watch here, the Nixon mission for a anniversary gift. I bought it a few weeks before so I was prepared with a gift. After a few weeks of wearing it the charging pins on the back started giving him a horrible painful rash. Other than that there is nothing wrong with it so I contacted Nixon and they said Best Buy needs to refund me. Well since it's been more than 30 days they refuse to. Even Nixon thinks this is ridiculous. They won't take back an item my husband physically cannot wear. Best Buy only cares about money, not customers. I will never go back. I don't want to risk being stuck with another expensive item.
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