Broadway Animal Hospital vets ratings and reviews. Ever been in this place? Write your review and share your experience.
This business page has not been claimed and is unmonitored. The listing has been added by a consumer of this business, or by us free of charge. CSP does not guarantee the accuracy of the information provided in this page.
They failed to create my first appointment, so I had to schedule another appointment and come in a second time for a basic check-up. The vet did not seem to know anything about dogs. One of their staff that was supposed to hold the dog was allergic to dogs. Why are you at a vet then? Definitely would not recommend.
I took my cat here for a routine checkup, which they told me would be between seventy and eighty dollars over the phone. The nurse checking her vitals stopped trying to take her temperature when she negatively reacted (to a thermometer in her butt, wouldn't you??) He just completely stopped trying. And he didn't put in any effort to check her weight either. Anyways, the doctor comes in and does the checkup, and comes back with a recommendation for procedures she "needed," for nearly $1,500! I took her to a clinic instead, and they said she didn't need half of the procedures they recommended. I would not ever recommend this place, your pet's well being is definitely not their priority.
I have been taking my 12 year old pug to Dr. Adam Perry for a year now. He is really fantastic! Being a Registered Nurse, I tend to worry about my aging dog and Dr. Perry always makes me feel better. He is not just a Veterinarian, but also a kind hearted soul. In addition, the office staff are very polite, professional and extremely friendly. I highly recommend Dr. Perry and his staff! P.S. Can't wait for him to meet and evaluate my 15 year old Himalayan cat!
It’s July 2018 as I write this. Dr Perry is the only vet our dog calms down around, and Dr Rolf walked us through some illnesses with our cats that was the only advice we had gotten at that point that calmed us down.Roseanne and Michael (and all the admin staff I can’t name from memory) give great advice and just by talking give you a sense of how good the hands you’re in are.Prices are fair and cheaper by virtue of how little extraneous work is required.No, you aren’t in a Lincoln Park Vet waiting room that was designed by the Property Brothers.Yes, you are likely going to wait a long time, but you will likely get squeezed in today.We do have other vets like Banfield that we use for schedule-able stuff like teeth cleaning and dog vaccines.For everything else—rashes, sudden behavior changes, scary bathroom stuff, we go here. And always will.
I recommend this vet! All the staff are kind and accommodating. They did a great job putting me to ease during a stressful situation. Dr. Fox, in particular, was a delight to work with. She really took the time to walk me through everything and answer my questions. In general, I’ve found the whole staff to care about my pet and her needs. They’ve also been willing to work with me and discuss the various options for care. This was especially helpful when I was making tough choices about what I could and could not afford- they let me know my options, the pros and cons of each route, and supported me in all the choices I made.
Been coming here for 7 years. I always feel like they really care for my baby! They are always up front with what they are doing. Recently had to have a major surgery on my pet, and honestly it felt as if I was having a procedure. It was no different than going to a human hospital. Very professional. Yeah price was a bit high, but i am willing to pay for good quality care and that's what I feel like i get here! Never going anywhere else.
I brought my old dog, a thirteen-year-old Siberian husky, here when his body began to fail in his old age. Dr. Perry was so tender and caring with him, and they ensured me that nothing was seriously wrong with him other than the effects of age. He passed nearly a year later, and he did so quietly and peacefully, not racking up any vet bills to try and "bring him back." And, recently, I brought in my new pup, a nine-week-old golden doodle, who had some blood in her stool. They took a good look at her, treated her appropriately, and gave me some good advice on getting her off to a healthy start. The cost was very reasonable, in my opinion. They even gave her a "puppy kit" with some helpful goodies and information! The whole experience was absolutely great, and did I mention that they took her in the same day! They seemed to understand my dilemma and really went the extra mile for us. Everyone from Roxanne, the vet tech, to Dr. Fox, was superb! So glad to have BAH in my neighborhood! Thanks, guys!
This place is great! I've never seen a place that cares so much for not only your pet but for you as the owner as well. From the minute I walk in the door, I feel like part of the family! My dog loves it here and is always begging them for treats. Hes part of their Pampered Puppies Club, so he comes in regularly for treats, hugs and loving from the staff. No matter how busy they are they always make time to love on my pet. They sincerely care about what they do.
I would give 10 stars if possible. Both Dr. Perry & Kasmersky have provided care to my dog and both take their time with you and your baby. Their vet assistances and Katherine at the front desk are very friendly and helpful.. Twice my baby was sick and hurt and they followed up multiple times after my visit to see how he was. I never felt rushed in my appointment with either doctor or on a phone call with staff. They really care for your pet. I haven’t seen such empathy and care in any other vet I’ve gone to in past years. The doctors also explain things very well and answer all questions. This is our permanent place. The visit fee is $75. 1 photo X-ray costs about $85. I don’t find the prices too high. The care and service is worth it if the price may alarm some. I highly recommend Broadway Animal Hospital.
This place is irresponsible and only cares about money. The manager (named Matthew I think) is completely without understanding or common sense. In fact, he kept informing me that Dr. Perry was the doctor who saw my dog and his opinion on her case. Ummmmm, I've only seen female vets there the past year (Dr. Perry is a man). Dr. Perry did not examine my dog AT ALL, though he kept claiming so. Furthermore, I have never even met Dr Perry nor has he EVER examined my dog in her entire life! This blows my mind that they could lie about this repeatedly and try to tell me Dr. Perry knows what's best when he has never even set eyes upon my dog.Additionally, he went on to tell me Dr. Perry wanted to try special shampoo. Again, if either of them actually cared or even read her records to begin with, they would see she had already received it. Not only has she received it, but she got it at her last visit from Broadway Animal Hospital themselves. They seriously only remember to call you back when they want money. I had to call them everyday for a week a few months ago just so they could answer a simple dosing question. And when they actually do talk to you, they are incompetent, and can't even get simple facts straight! I will never go back nor talk to them on the phone again. Don't bring your loved ones here! Especially concerning people like this Matthew manager and vets like Perry that lie to make a buck.
The hospital was understaffed the day we came in. Everyone was super friendly and Doctor Perry patch my cat right up!Update: cat was cured after one visit. Came back for follow up and the other doctor I worked with was a hoot.
I used to take both my pets to Broadway Animal Hospital but have since switched vets over a year ago. The reason I did this is because nothing I asked for from Broadway Animal Hospital—from scheduling appointments, to updates, to ordering medicine, to transferring my records, to now trying to get off their listserv—has ever been followed-through. It was a job to follow up with Broadway Animal Hospital, because their staff isn't on top of basic tasks.Broadway Animal Hospital should have known when I asked for my files to be transferred (a task l had to follow up with at least three times) to another vet that I was terminating my business. Broadway for some reason followed-up a month ago reminding me that my pets are due for their check-ups, in which I told their staff and I'm no longer using their services and that one of my pets has since passed. I just now received a post card reminding me of my cat's wellness exams. I *do not* need to be reminded of my dead cat due to their negligence and utter disregard for book-keeping.For the sake of their business, I hope your staff keeps up on the tasks they should, but it seems like they're just as bad as before.
I’ve visited 6 animal hospitals as I have moved several times around Chicago. This is hands down the best experience I’ve ever had with a vet in terms of care, pricing and friendliness. Now that my dog is 8 years old, I feel happy to say that we’ve found a team of vets that we trust.
Overall: this vet is just OK. There are other options that are a little further away that I rather give my money to, though. The receptionists are nice and very attentive, but the worst part is the veterinarian and the building. One vet in particular is not very adept at explaining what could be wrong with your pet, and they aren't comforting or reassuring. And inside the exam rooms it isn't very clean. Also, what many reviews mention about random fees showing up on your bill is TRUE! I asked for estimates for everything before we paid and when we paid we had to pay 8 extra dollars (not much, I know) for a "liquid disposal fee" when I saw the vet in front of my face simply pour the liquid down the sink while we were speaking to them. I know it's not much money, but unnecessary fees like this do keep people from showing up.
Dr. Adam Perry was amazing with my cat. I have a high anxiety cat that usually doesn't have great vet experiences. Dr. Perry's calming and peaceful energy helped cultivate a more relaxing vibe. He really took the time to thoroughly explain all of our options in treating our cat's ailment. Since then, my boy is much better. The staff are also very friendly and helpful.
I recently had a terrible experience with this Animal Hospital. I took my cat in because she had not been eating or drinking. At first the staff handled the situation professionally, giving her fluids, and taking a blood sample for testing. The doctor told me that there was the possibility of a very serious kidney condition or possibly even cancer. The tests were to take place over night and they told me that they would call me with the results in the morning.The next morning came around, so I gave them a call around 9am. I was told the doctor was in surgery and would be making calls with results as soon as they were done. Again at 11am, I called again. Once again, I was told the same thing so I asked for an estimated timeline. The receptionist said most likely before 12:30-1pm. This already seemed ridiculous given the potential serious nature of my cat's illness. 2pm rolled around and I had been anxiously waiting all day for the results, so I called again. The receptionist told me the doctor was still in surgery. I again asked for a timeline, this time not so politely, and was told that I would for sure hear from them before 7pm! I demanded to hear the results, so after a brief hold the receptionist returned. She said that she spoke with the doctor, and the doctor said that I needed to take my cat to the emergency clinic right away!!I got my cat in to the emergency clinic around 3pm. After they ran some tests, we determined that her results were too critical for any quality of life. My cat was put to sleep at 6pm that day.I don't know if it would have given her a chance to live whether we had got her to the emergency clinic first thing in the morning or not, but I would like to know that she had every chance possible... and thanks to Broadway Animal Hospital, she did not. I will NEVER recommend this place to anybody.
I'm writing this review to warn prospect customers to expect MISCELLANEOUS charges on your bill. We brought our dogs in for annual exam and vaccines back in Nov 2016, along with all the expected charges we noticed that there is a "anal glands release" charge of 27 and "medical waste fee". We did not ask them to release the anal gland at all... We didnt fight for the charges as they are not major charges. I brought my dog in for rabies vaccin today and was once again charged a miscellaneous "examination" fee of 72 dollars, that is more than the vaccination itself. We were not informed about this charge when we made the reservation nor when they admitted my dog onsite. Even I did asked while making the reservation if there is going to be any other charges i was not given any of the information about the "examination fee". The manager Meagan explained that they were not able to refund the charge because that was doctor's time spent and after further review she said I was not supposed to be charged for the full exam since we were there within 6 months and refunded me 19 dollars instead. So here comes the questions: 1, why is customer not told there is other major charges that is going to happen when they asked those information while making reservation. 2 why is customer not given the charges information when their pet is admitted? 3. Why didn't the staff who billed the customer review the pet's exam history prior to billing? This is like going to a restaurant and buying a bottle of wine without being informed about the price. I would not have gone there if its not a block away from me and I will certainly not go there again. DO NOT GO.
My experience at this vet has been good overall--the technicians I have seen seem to take good care of my cat and listen to my requests to pick and choose which vaccines I wish to provide to my indoor cat at which time. However, and this may be a trait of most vets, I do feel that pricing could be much more transparent. I feel like every time I go to the vet, I have no idea what my bill will be when I leave. Costs do seem high, and I was shocked to find that a routine teeth cleaning for my cat (including initial blood work, anesthesia, and possible tooth extraction) would cost from $700 to $1,300. Also, I feel like I always have to ask what the prices are for shots/meds/services as they are performing them. It would be great if they could be more upfront about fees so that the consumer doesn't feel deceived every time they leave. :)