They charged extra money to clean sap and moss but my car is not cleaned at all. Even i charged for exterior and interior detailing. But no detailing at all...that much detailing i will do myself...even better then them...i had only one issue in my car to sap removal but that itself was not cleaned. They are saying they will vaccum the car completely but there also no vaccum and no cleaning . Waste of time and money. STRONGLY NOT recommended. Only Windshield, dashboard was cleaned which was nit required at all as my car was clean already.
DO NOT USE THEM, I cannot stress enough, I have a Volkswagen bug and was having a stereo installed with a few other things (700$ worth of stuff). They jacket up my wiring and I had to go 4 times, each time them guaranteeing they had fixed and checked the issue. I had told them the issues the first few times and they laughed saying that had nothing to do with the stereo, EVEN AFTER I GOT TWO QUOTES FROM OTHER REPAIR SHOPS. Then the 3rd time he chuckled and said, “we have the same reader here. We will see if what they are saying is accurate and make sure it’s working before giving back. THEN THE NEXT TIME, same issue, cannot read my scan to check my engine light or airbag light and say oh we can’t scan that to ensure it works.... even though two days before they we laughing that they could and that what I was saying was wrong. On top of that they left my car a mess with the inside glove in the back, masking tape in the door and some screws that fell out on my floor. And this was after they had told me my car would be done that night and then said actually isn’t till next morning.They finally got it fixed when a new guy came in from Olympia told them what I was saying was right and fixed it.Overall my experience was not too great, they were rude, careless, and inexperienced... never using again. IF WANT AN HONEST PLACE I GO TO KIRKLAND AUTO WORKS NOW, I DONT KNOW IF THEY DO INSTALLATIONS BUT AMAZING AND WORTH A SHOT TO SEE!
Great communication with great service. The staff here are always helpful and I can always reply on them when I need something installed onto my car. From god navigation to lights, I only get them from car toys. Their products are quality and if you do t like them you can always return it. Stop by and you’ll enjoy their service and their selection. Not to mention their prices which move around a few times so keep an eye out for that...
Got a ‘car detail’ here. Left my car there the whole day and got a call at 7pm saying it would take 2 more days. When I said I work full time and need my car they agreed I could pick it up late the next day. When I got it it was not good at all, I didn’t even have to say anything the manager peaked inside and apologized and signed me up to have it redone 2 weeks later. When it got done 2 weeks later it was actually worst. Light moss still around windows, Matts hadn’t been hosed off, dog hair. When I got a hold of the store manager he told me I could bring it in again if I wanted, I considered the money a sunk cost and a lesson learned. Not exaggerating when I say rose hill car wash does a better job for 91.5% less money. What I did learn while waiting in the store for my car both times, at least a half dozen people came in to complain about the stereo install they got, no first hand experience but based on the quality work I saw, I believe those people.
$5,000+ here over the last few visits and have not once felt my money wasn’t well spent. Only location I’ll let do real work on my car (anything over basic wire running). Eddie and Mark in particular seem to be those people you stumble on by accident that just. Know. Everything. Will take my car here anytime she needs work.
Eric and his installer team are true professionals. From the moment I arrived with my Range Rover, Eric was very polite and helpful – his customer service is second to none. He had some very good ideas and options on how to fix my situation where my sub and amp were not working properly from a poor installation that Stereo Warehouse in Seattle did. He estimated how long it would take and at what price point. The result was better than anticipated and under budget! My Rover sounds GREAT! I can’t thank him and his team enough. I will go back for all needs that Car Toys of Bellevue provides. Thank you!
The Team was very helpful all the way through the process. They really stuck with the project, worked through difficulties and delivered a great sound system. Aerial was especially thorough and diligent in his work. I appreciate honest education, quick installation and follow through. Easy to recommend this team.
I had interior detailing done at this place- very bad experience.1. My car was looking like just vacuumed2. If you take coupons from Groupon or similar site they will not schedule appointment quickly 3. They will say most of the things are not covered4. Customer service representative will give you offer of adding additional services for exorbitant cost once there5. I came to know only things you can see quickly will be vacuumed 6. If you have minivan - don't expect they will clean carpet below third row seat7. They will offer you to clean thing after you show them and for that you have to go again for cleaning which no one will do8. Don't expect all things listed on groupon coupon will be done e.g. Hot water extraction is just one pass which does not guarantee cleaning or stain removal. You have to pay extra for hot water extraction of carpet. Ozone odor removal is not included.9. Don't expect any leather seat cleaning
Expect to feel like a phone number, not a person. Mediocre customer service and slow. I had this store re-install speakers, a stereo, and amplifier from my old car. The initial install took them over a full day; which was unexpected and inconvenient. They failed to check in about where they should install my amplifier, so today they got to move it for free. Took them another 5 hours. It wasted part of my Saturday and hopefully a good amount of their labor. 5/5 quality of end product2/5 customer service2/5 speed
Great experience with the sales staff and a quality install. Love the the Android auto interface-which will come in handy with the new distracted driving laws, the back up camera and headlight restoration. I'll be coming back for more!
Apathetic and indifferent customer service and high prices offset the advantage of one stop shop and install.I've had a reasonable experience with them in the past but yesterday:I and my wife go in and see that a lone service agent is serving a customer at the counter.I line up and wait for a while. Some acknowledgment and indication of how long I might have to wait would have been the right thing to do. There was none. After a while I start browsing around the store figuring I'll be called once the agent is done with the current customer. Some 20 minutes go by.Then the customer who was being served steps out with the service agent, to look at his car.Service agent reruns and I walk towards the counter.Another customer walks in and beats me to the desk. Agent starts serving her.My wife points out that we've been here for a long time. Agent says "sorry I'm the only one here" and goes back to serving the customer who just walked in.We leave. The agent clearly neither understood nor cared about customer service. He clearly saw us in the store, the only other customers, for the past 29 minutes. Yet he chose to serve someone who just walked in.
They did an exceptional job on highly custom installations. Cristian Lopez is a very talented installer who was able to seamlessly integrate a lot of audio and video components into 2 of my vehicles. Pricing on the hardware was very competitive, as they sold me the parts for less than typical online pricing. I plan on using Cristian and Car Toys without hesitation for any future projects that come up.
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