DISGUSTING LOCKER ROOMS AND BATHROOMS!I've been playing hockey here for several years, and the locker rooms are getting worse. EVERY locker room is frequently flooded from the showers. I don't think anyone could tell you the last time they cleaned the toilets or sinks in there. There's no soap, paper towels, or TP ever. NOT EVER! Recently, a locker room toilet was backed up for several days (at least) and it was left uncovered so you could see all the "mess" (or add to it, as I'm sure many did). A sink in the main men's bathroom also backed up for WEEKS, but was never 'out of order.' NO ONE CARES!The condition of the ice is usually adequate, but the ice needs to be cut deeper, or more water put down or something, because there are frequently deep grooves that don't get fixed with one Zamboni pass. The front desk employees are friendly enough, but when you have a difficult question, good luck getting someone higher up to return your message. On the last eight out of nine times I've been to the rink, at various days and times, the pro shop has been closed. I believe it's owned by a different company, so I'm not holding that against Chilled Ponds, but it's still useful information - don't go there expecting them to be open; call ahead. Wall hooks and overhead shelves in the locker rooms would be a great addition (I believe one locker room has them). I applaud the addition of adequate exit doors and new doors/hardware on the locker rooms. Baby steps, I guess?
We were very disappointed in our experience! I believe they need more help entering! The line to rent skates needed more help. line was very long. The girls working giving out skates looked very young. After paying found out the had only three walkers and they were in use with twin boys we needed two so that was not going to work. We wanted our money back and could not believe the manager did not have the authority to refund us seeing we never left the front desk. The front girl was nice and tried to help. The other big problem was I took my 4 year old grandson to the restroom when entering the stall he said “ this is dirty.” Bathroom upgrade is highly needed. They wanted to give us vouchers but that was not going to work seeing we live out of state. After a 40 minute wait we did get our money back.
No vehicles had to come to rechill and smooth out the ice because the ice is constantly cooled, so you have more time to skate. It is good value for the price (only $12 for adults) and freestyle skating is available.
The ice rink was pretty great. I got to skate for two hours was allowed to skate longer but got tired. My only complaint would be that the lady at the front desk didn't provide the most pleasant service. She seemed a little agrivated and annoyed. She was probably just having a rough day. Though it caused me to not feel very welcome. College students please note that this place does not offer student discounts. This is a great place for dates.
Prices are low but when I went to go to ask for water at the bar the cashier said no, then told me to go to the water fountain RIGHT AFTER ANOTHER LADY ASKED AND RECIEVED WATER. I then went to the vending machine but realized that I have a $5 dollar bill so i walk to the front counter and ask if they can break it into $1 dollars bills. The cashier says that they're closed and I cant be in the building. This was at 10:42, it closes at 11:00. And there were still people skating, dribkung at the bar, and sitting in the front door area inside. The staff was very disrespectful and rude.
Fun experience, especially in summer months. Only complaint I have is on more than one occasion, the ice was cut up quite a bit from previous use. Would be great if they smoothed it over before opening for clean slate to a new day. Overall, worth the price and kids love the experience.
I have been taking my son to Chilled Ponds for over a year. He loves the hockey bound classes. All of the staff seem very nice and the facility is decent. Sometimes (not very often) the ice on the smaller rink is neglected with puddles of water and knawed up ice. We love watching the Whalers as a family and those bacon cheese fries from the cafe are on point. Admission is a bit pricey and prevents us from visiting more often. Overall, we love the facility and will continue to go as frequently as possible.
If you're going to a public session (which they always have and give great amounts of time for) come early, halfway through the ice is in terrible condition. The pro shop was a joke. I was told 3 different prices for having my skates sharpened. The online shop shows a huge selection of both hockey and figure skating essentials and the shop, to say lacking, is an understatement. I was told $8 on the phone for a first time sharpening, called the pro shop directly. When I got there, the kid (maybe 15) told me it was $25 because I did not purchase my skates there, he kept repeating that over and over so I knew it was a punishment. Then he offered to sell me the 'heat mold' on top for an additional $50, which another employee told me was only for hockey skates, then that employee told me $20 for the sharpening. The 'general manager' who was too busy trying to Mack on a girl hanging out, told me that I clearly called the front desk when given that price because he hadnt spoken to anyone about sharpening at all, she's new so she doesn't know is what he said. The hockey selection was decent and the prices were decent on their skates, but to get my daughters size they would need to order them and it would take 3 days blah blah. Pros- two rinks, hockey games going on to watch, there's a small resturant if you're hungry, and ample time for public sessions. Cons- pro shop is a bad joke, the public sessions cost $12 whether you have your own skates or not, you have to rent the apparatus for children who have never skated ($20) and the ice isn't in the best shape. I'm in the middle now if I will go back for a second chance but I think i may give Iceland a go first. Oh, they do have a locker room and bathroom and it didn't appear to be a health hazard when I was there, they do also have a therapy ward, I'm guessing more for the admirals but it's still cool to see. For three of us to skate it was just pretty expensive and the ice was in bad shape and they seem to be understaffed. we did still have a good time and our daughter was delighted for her first skate and that's why I'm giving it 3 stars.Update- went back several more times, the public sessions were too good to pass up. when I said ample public sessions before, that has changed. I swallowed the $12 per person even with skates, because we could get between 4-6 hours of skate time if we wanted. Mon- Sun, public 10-4 and sometimes at night 6-10. According to their calendar now, they’re only using one rink, and public sessions are not much a priority, so for the same price, you get less than 2 hours? I’ll just go to Iceland where I will pay half the price for the same amount of time. I’m so disappointed they cut public sessions back, I don’t even see glow skate on Friday night (which was cool for teens) there isn’t public sessions twice a day, not even everyday, it’s from 10-11:50, SAME price. Are they serious? Drop times and availability but they didn’t drop their prices to reflect that?
Tried to skate with my husband during the open skate, and it was very difficult. The rental skates they provide don't have sharpened blades. Makes it very difficult to gain traction, and the foot you aren't leading with will slip underneath you. Would be fine if you brought your own skates, but not friendly for recreation. Been skating since I was little and never had issues like this before, ruined the fun.
I went for the glow open skate on Friday night. It was $10 with a military ID. Very reasonable. I the line for skates wasn't very long. Got hockey skates and the blades were pretty sharp. After about an hour of skating the brought out the Zamboni to cut the ice which was nice because it was getting rough. During the break i went to the snack bar where the serve liquor and beer without a crazy mark-up. The crowd was mostly teens and but that's expected on a Friday. The staff was friendly and helpful when I needed tips to improve my skills.
This place is the best rink in the area!! I just moved here, and it's one of the friendliest I've been to in a long time of playing hockey, especially compared to the the others in Hampton Roads. It's also much larger with two big ice surfaces, and more like a real training rink. They have some awesome programs for kids and adults, and lots of skating time. The manager I spoke to (can't remember her name, but she was really pretty and had blondish hair with dark streaks) was extremely helpful and answered all of my questions. I think when my family moves out here, I'm gonna get us all signed up to skate! If you've never been, check this place out and they'll get you hooked up! :)
The 'glow' skating is just some of the lights turned off, it's still very bright and there really aren't any backlights. The rental skates are terrible. I mean, rentals usually aren't good in general by any means, but these were very dull and painful. I thought it may have just been mine, but my entire group had the same feelings. Otherwise, it was a pleasant experience - not crowded and the patrons and employees were all respectful.
Love skating here one of the better rinks in the local area ice. For the most part is smooth and taken care of. They always have things going on from learn to skate all the way to leagues. Go check them out
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