First time I came here was for a Groupon for a gel manicure and pedicure... it was great, lots of colors to choose from, but the nail tech was very quiet and so was the salon, which I don’t necessarily mind. I made an appointment again two days ago for a gel manicure for today, I showed up 5 minutes early and was told to sit down and wait. The nail tech who told me to wait was in the middle of a pedicure, and there was nobody else in the salon who worked there besides an older lady (presumably another nail tech) sitting at her station talking on her phone. After 20 minutes of waiting, I asked the nail tech who was doing the pedi how much longer it would be... she proceeded to tell me that the nail tech who was supposed to do my nails just didn’t show up and that she had no idea. I decided to give them the benefit of the doubt, and waited another 10 minutes before I called another salon and left. Really bad business, super unprofessional of the nail tech not to show up and the other nail tech to throw her under the bus and do absolutely nothing to try and remedy the situation. I won’t be going back.
The owner is friendly, but it feels like if you are not Spanish, then you are treated like a second customer. I read reviews about her waxing and tint, and was excited to go. When I got there she did them amazing and sent me into the dryer to conditioner my hair. I forgot and put the towel on my face to stop the heat. When I asked her to help me fix them. She offered someone else. Since she had another customer, well as am not a prosffesional at this, but I believe everyone has a different hand, clearly the second person didn't do a great job and I tried to fix them myself, the owner never once acknowledged my unhappiness but just kept on talking in Spanish to the people in the shop. I was supposed to get my hair braided and I just stopped at the wash. And left. Even after I decided not to continue with the braiding, you would think as an owner. And this was my first time she would make sure I was satisfied, she just kept on talking to other people, told her reception my balance and that was the end. While the owner did my eyebrow threading with the tint, well, I wouldn't go back for the lack of customer service! This is not what a woman wants to experience especially if they are paying!Keep in mind this was a new experience, she didn't even give me take care instructions. Other than that the owner is very friendly! When you get her attention.
This place was great, I got a pedicure and manicure. The girl did an awesome job and spent a lot of time on me, loved the mask they applied to my legs and feet! Will definitely be back! And their blowouts looked amazing! 😍
Today was my first time here and I loved it! Staff are extremely friendly and professional. I got a trim and argan oil hair treatment and my hair feels so soft. Jessica threaded my eyebrows and they look perfect... I’m not going anywhere else for my eyebrows now!
I had lash extensions done. Not only do they look and feel like a million bucks the lady was so nice professional I felt so comfortable!!! She explained everything and was so nice!!!! Highly recommend!!!
I went with my daughter to get her hair done, botex treatment. I asked Jessica, hair dresser, several times if this treatment going to straighten my daughter's hair and she reassured me several times that this was the best treatment for my daughter's hair. We spent hours there. After 3 days, as she recommended, my daughter washed her hair and her hair was horrible. So I called Jessica immediately to book an appointment. When I went again, she was 2 hours late. She refused to redo my daughter's hair and she was very rude. She told me that the credit card machine won't allow her to refund my payment and I should dispute the transaction. I did and today I got a response from my bank saying that her response was " she did the service, I was very happy and came back after a while and I refused to redo my daughter's hair when she offered so."ALL OF THESES ARE LIES. They are unprofessional and very RUDE!!!!!!!! It's a ripe off!! Don't go there
I really appreciate the service offered by ladies at J.Lex! They're not only good at what they do they are also very versatile and courteous! It's hard to find a good multifaceted salon in waltham that also cater to African hair!I'm definitely sticking with this salon!
I have always had a hard time finding someone that can do my eyebrows the way I like them & she came through. I loved the way the came out & will come out again. Sylvana did a great job on my nails. My hair was beautiful. A place I will always go back to. Thank you girls for all the hard work you do to keep us looking good.
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