BUYER BEWARE. Great selection of beautiful quartz and marble countertops BUT Pantai does NOT GUARANTEE or stand behind their product. We purchased 2 Pure White Quartz slabs and had them installed in our kitchen makeover. The countertops (and kitchen) looked beautiful after installation. However, the quartz countertop where our island was located stained immediately when an espresso cup of coffee spilled. We cleaned within seconds but noticed a ring where the cup was. This shocked us because we have quartz (LG Viatera from Home Depot) installed in our other home and have never experienced this even when coffee went unnoticed for days under the coffeemaker. We called Pantai and after sending pics and video they sent a representative to our house. He tested the countertop and agreed that something was wrong. He offered to seal the quartz (something typically done with natural stone but not quartz) and we agreed. He did a 3' x 3' area and tested it, but it still was not stain resistant. He explained that this was unusual but happens with some pieces of quartz. We understood and went to Pantai expecting them to take care of us. Well 2 visits and lots of arguing led to us being blamed for doing "something" to the quartz that damaged it, despite my assurances that neither we or any worker did such a thing. I even challenged them to tell me what could damage quartz so that I could test on my LG Viatera Quartz, but they could not give me an answer. Instead they kept on repeating that "customers" do crazy things and that it was not their fault. They agreed to give a refund for 1 of the 2 slabs,a refund that was not accompanied by an apology or acknowledgement that slab was defective. I told them i was unhappy because it was not about money but about principle and my having a quartz countertop that stains easily (plus $900 does not cover the $3000 for slabs and installation). If you choose to go to Pantai, good luck and do ask them about their guarantee.
I want to start by saying my Kitchen looks phenomenal!!! I was so indecisive but the sales rep. Alex was so knowledgeable that it became easy for me to choose a very elegant stone. I would recomend Pantai Granite time and time again. My overall experience has been the best because Alex took his time with me and actually cared not like these other reps that just want to make a sale, he's the best! I can't wait to remodel my bathroom next, I will be going straight to Alex. Thank you so very much Pantai Granite.
My experience at Pantai could not have been better. I was on the search for a very specific slab and I could not find it anywhere. Pantai had exactly what we were looking for. Olga was wonderful and helped us execute our vision perfectly. Our slabs were delivered to our manufacturer in perfect condition. This experience was more than I could ask for. I highly recommended Pantai!
updated Sat 2/9/2019Though this company messed up at first they definitely do care about their customers. They went out of their way to call me and correct the mistake, sending a truck on their own all the way to Pompano Beach to get me the slabs from another company. I was not sure I would like them from the pictures he sent but he brought them anyways so that I could see the material in person. They redeemed themselves and I take back what I said and I am glad to do so, they are someone worth doing business with. This story has a happy ending thanks to the leadership of the Pantai"s owner. Thank you for caring about your customers.***********Sat 2/2/2019When "sorry" is not enough. We bought two granite slabs on November 5th. We were told we could leave the slabs as long as necessary but we just needed to mark them. After marking them with my name, we left. Today is February 2nd. and we went to get our slabs. The slabs somehow magically disappeared. My name is not a common one so it's unlikely someone took our slabs. The company "lost" our product and even though they refunded us, this proved to be a waste o 3 months.Do not do business with them, they are no a serious company.
Alexis is incredible! We’ve been searching for a smaller piece of granite to fabricate and place on a triangle base corner cabinet for nearly a year. He’s the only one that offered a solution, much less several pieces from which to choose. Without a doubt, he went way above and beyond to satisfy and is the quintessential representative!
My experience here was absolutely nothing but over the top. I worked with Alex Guzman who was such a gentleman very patient. I've worked with many granite companies before but I will definitely be returning to this one for future projects
Just a quick note to tell you how much we enjoyed dealing with Alex. He was extremely helpful to us in choosing our quartz. He provided us with his professional guidance and advice, which smoothed our decision making process and hopefully led us to making the right choice. He's a real asset to your team!!
The experience with Pantai was absolutely perfect. Alex was extremely helpful and attentive of our needs. He was even willing to help me after hours. The price was excellent as well. All around a perfect experience!! Can’t say enough great things about them.
We went to five different granite places, and this was the best in terms of variety, quality, price and customer service. In another store we found a slab that we really liked at a better price. However the quality was not good. Then we went back and bought a couple of slab from Willy. The kitchen looks amaizing. We have received a lot of compliments from family and friends. We are very pleased buying from Pantai Granite. We highly recommend this place.
We purchased a beautiful stone for a newly remodeled kitchen. It’s absolutely stunning!!! The products, inventory and service are top notch. Olga, thank you so much for your guidance. We are so happy with the end result!! Highly recommend.
Came to look for stone for our bathroom. What an amazing selection! The staff is patient and accommodating. Alex our sales associate took the time to answer our questions and helped us with our final choice. Needless to say, we will be back for our kitchen. Thanks for making this process so easy!
We loved going to Panai and looking at all the slabs of granite and quartz, they have so much to choose from!Olga is so friendly and helpful and it was a pleasure to meet her and use her knowledge while we were looking!
Best place to get granite for your home. Alex was more than helpful and patient in helping me select the best stone that met the sleek design I wanted while remaining in my budget. He Even checked up on us during the installation process to make sure everything was going great Couldn't agree more with the previous poster .... came in as a customer and left as family. White countertop still bright white even after a year of installation
8/8/2017- PANTI granite is the place to be! when there to look for a piece of granite to finishing a job. Alex was most helpful in my decision making process. he is a great sale man so when go there ask for Alex.
The best granite and quartz place. They have a lot of fabulous selections and great customer service. My friend Madeleinde Dieujuste and I went there and we were attended to promptly and treated with courtesy. Alex was able to answer all of our questions and even gave us some pointers on choosing the right quartz. I truly recommend Pantai Granite, they are excellent. Ask for Alex, he is one of the best! Thanks again for a wonderful experience!!
I visited Pantai Granite looking for a beautiful, natural stone for my kitchen and bathroom remodeling. They offered a wide range of options that matched my design and budget. They were knowledgeable about their products, were efficient with their delivery, and provided excellent customer service. I went back again to purchase a quartz for my bar and was just as satisfied.
I can't thank Pantai Granite enough!!! Guy and his team were amazing! HUGE selection of stones, BEST customer service and the quality that I couldn't find anywhere else. I usually do not write reviews, but could not pass the opportunity to let everyone know how great this company is! My quartzite is beyond beautiful, and it is all people see and comment on when coming over our house. Thank you Guy and Pantai!!
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