Similar to the last person's review, I went here several times in the past. Today, I was told I could come in at 345pm instead of 615pm and if i got here early, at 330pm, she may be able to take me sooner. ...I asked "how much longer" a few times and was told consistently that the colorist didnt plan to be tied up but the other customer decided last minute to get a glaze. Ok, no color. When I asked the stylist if I could speak to a manager, without even saying a word, I was met by the owner in a very aggressive tone telling me that I moved my appointment and was late. When I corrected him and told him that in actuality I was early, and let him know what the receptionist said, he said, "well what do you want me to do, maybe this isn't the salon for you." That's when I just got up and left. 1. Customers don't want to hear about how important other customers are and 2. Aggressiveness is uncalled for when you're dealing with customers. I wasn't aggressive, so I didnt expect the reaction I just received. A simple understanding ear and future planning would have kept my business. In my opinion, this place is going downhill. But, maybe they are doing great because they're so quick to yell at their customers. That said, the place was empty.
I have gone to this salon for my entire life and have never really had a problem but have never left satisfied either. My most recent hair cut was the most horrendous looking haircut i’ve ever had. My hair easily reaches the middle of back and I now have side bangs that reach the length of my ear and stretch back to the back of my head. It is impossible for me to wear my hair down now and I am very unsatisfied with my experience. Will never be coming back.
I really can't even put into words how amazing all of the hair stylists are and the entire Paul Kenneth Salon team! They went above and beyond for me and my girls on my wedding day! They all did such a beautiful job on our hair (4 bridesmaids, my mother, flower girl, and myself) and got us all done on time. My girls were so nervous about having their hair done so early in the morning and when I tell you all of my girls were SO happy with how their hair turned out, omg they were just beaming! We all were so excited! Our hair lasted the entire night, and held up through tons of dancing! All the hair-do's we picked were different and looked super complicated and these stylists totally nailed it! I was the typical stress ball of a bride and this salon went above and beyond addressing all my concerns and needs throughout the wedding planning process up even until wedding day, and extremely responsive through email. Everyone is SO nice, easy to talk to, and have such fun personable personalities. They even took tons of pictures while we were having our hair done and I absolutely love pictures and am wicked sentimental about capturing moments and memories. I absolutely LOVE this salon! These stylists are put through so much training and schooling, they really know their stuff! And what's awesome is you can truly see that each of them totally LOVE what they do. Super happy people, awesome atmosphere to start your wedding day off in as soon as you walk in and greated by a happy face. I can't thank you all enough for the beautiful work you did on our hair! Thank you all for an awesome experience! I'll definitely be coming back for all my future cut and color needs now too :) this is officially my salon!
I've been going to PK Salon for over 6 years maybe 7. The staff is always professional and extremely friendly. Kat is my stylist. She is truly an artist. She takes the time to learn about your hair so that she can style it the best way possible. My hair is curly and frizzy- so not the easiest. Kat knows about to cut it to deal with the frizzy and help shape the curly. I always ask Kat for suggestions on what to do with my hair when I need a change. She knows the latest trends and knows what looks good on me. My color is always perfect. I leave the salon feeling like a different person! Refreshed and happy!
Great service. Choose from stylists of differing degrees of experience and prices. Got a really nice hair cut plus shampoo and a scalp massage from a beginner level stylist for $15. Would absolutely go here again.
The worst hair experience ever. Stylist name is Kat and she absolutely destroyed my hair. Showed her a picture of what I wanted not once but 3 times and she assured me she could accomplish the look from the picture. After 4 long hours in a chair, I finally got to see the end result and I was mortified. My blond hair was now dark brown with painted blondish orange streaks. I was DISTRAUGHT, DISGUSTED and quite ANGRY at what she did. Looked nothing like the photo I showed her. NOTHING. I voiced my dislike and not once did she own up to making a huge mistake. She said she could “fix it” if I came in the next day. Well upon leaving, she had the audacity to still charge me $298 dollars. So in hopes she could correct her mistake, I came in the next day, she threw some blond highlights in and after 2 hours, my hair was RUINED. She had now over processed my hair. Hair was so brittle, felt like straw and began to break off. I left that salon in great disgust. I have NEVER had such a horrific hair experience. Not once did the owner come to talk to me, never offered me a refund. My hair is in such bad shape that it looks like I have a mullet from the 80’s. DO NOT go to this salon for any type of color. I guess there is a reason why they do not have mirrors in their “Coloring” room. They deserve no stars whatsoever. Not a professional salon at all. The first photo is the picture I showed to Kat and the other 2 are the end result of the 4 hour coloring nightmare process.
I LOVE this salon! I have been going here for 8 years and would not think of going anywhere else. The entire staff is wonderful, the facility is spotless. Josef is amazing, the cut and color are always perfect!
I have been going here for years after getting tired of trekking into Newbury street for my haircuts. My kids see the junior stylists and I fully trust Kat, one of the senior stylists, for all my color and cut recommendations.
I have been going to this salon for years. I have never had a bad haircut, color or experience. The minute you walk through the door you are greeted by name by everyone working there from Heather at the front desk, to every stylist you walk by. I have had my hair done by the brand new stylists as well as Paul himself! Their color suggestions for highlights or low lights are always spot on. I couldn't be happier with the convenience of a high end salon so nice and local.
I decided to book a spur of the moment haircut on my lunch break and googled salons near my work. From the time they answered my call through my appointment that night - the service was impecible. Merissa gave me a tour and offered drinks and a robe, Brenna assisted throughout with anything I needed, and Josef is now my new hairdresser. He worked MAGIC and saved my hair. They even give you warm towels and just treat you like a princess! I had such a stressful day but it completely melted away with this team. Thank you and I will be back. So impressed - definitely recommend!
Incredible skills and service. The stylist had an abundance of knowledge on hair health and how the experience was for me. She regularly checked in to see how I was liking the haircut so I left with one I love.
Excellent service from the front desk to the stylists! I will guarantee you that you will leave very happy! The stylists are very informed in the latest trends in color and style. Shout out to my stylist Kat who is extremely talented and works so hard to make my impossible hair look and feel beautiful !!!
this salon is great! the salon is clean and sleek-looking and everyone is very friendly. Biana is an amazing stylist and I LOVED the cut & color she gave me. they are very thorough and tell you what they're doing and what products they're using throughout the whole process. the mini massage during the shampoo is a nice touch, too. definitely going back!
Excellent customer service and the best haircuts! Kat is the consummate professional and always a joy to talk with while getting my haircut. Her haircuts are always consistent and she takes the time to listen so that she knows exactly what you want. The rest of the staff are super and always take great care of you when you visit.
I can't say enough good. One of my best finds ever. Cat is amazing. I have always got a wonderful hair cut and hair color--she truly listens to what your want! Josef has been doing my nails to perfection! I have also taken advantage of many of their special, their waxing, their facials, makeup, etc. I highly recommend! THEY WILL TREAT YOU LIKE ROYALTY!
This business page has not been claimed and is unmonitored. The listing has been added by a consumer of this business, or by us free of charge. CSP does not guarantee the accuracy of the information provided in this page.