NOT PLEASED AT ALL. I ASKED A SIMPLE QUESTION: Do you have cedar shavings? IN RESPONSE...WHAT IS THAT? I was led to the back of the store..pieces of paper in a bag for rabbits isn't cedar shavings...just say no we dont have any and cannot get you any. Hey, why even bother not checking..really professional. I won't be stepping foot in there again.
Went in with the intention of buying a cat tree. Asked to see one of the displays that was on top of a tall shelf. Instead of showing me I was told to go look at the box in front of the store. I went and looked but couldn't base my decision to buy a 100 dollar item off the box. I went back to the representative and asked a second time if he could bring the display down so I could see it. With an attitude I'm told "what which one are you talking about" I walk the representative over there and asked again for him to bring it down. He tells me the price which confused me. I had asked to see the item. I asked him again and he tells me you can see it from here. At this point I feel as though I'm not welcome.. I try to get a better look of the display, he finally grabs a ladder takes the display and hands it to me. I place it on the ground and really wanted to purchase it; However I felt that if this was how I was going to Be treated as a customer why should I. I declined and he tells me with an attitude "what your not going to buy it" grabs it and puts it back. I shouldn't feel as though I'm a burden to a business.
Went in for the self-service dog wash after my pouch did a good job getting himself extra dirty and smelly at the dog park. They provide everything but grooming tools for $10, less than Petco next door. Customer service was great. I only wished they provided some sort of perfume/after-bath supply.
Pet Value is the ONLY place I will shop for my pets needs. Daniel, the manager, is one of the most knowledgeable people I've ever met. He knows about the products, about animals in general and is willing to help no matter what. I had three one week old kittens and i brought them there and he helped me get everything i needed to care of them and he along with another worker helped me feed them so i knew what i was doing. he has helped me with all of my pets and never steers me wrong. i literally call him with all types of questions because he is so smart and so caring. they are a great store and they are great staff. i will never shop elsewhere even again. this is the only place i will ever go for my pets food, toys and anything else they may need. Plus they have an in store grooming area where you can wash your pet. It really is an awesome place and you wont be disappointed by going there and talking with Daniel. He is amazing!
I used to go to this location all the time to give my dog a bath. One day I went and was in a rush and gave my dog her bath in half the time I usually took. I paid and rushed out only to realize that I had been charged for more then their regular half hour fee. When I called to complain the guy said I had been there a long time and when I asked him if he had timed me...his response was " no but the dryer was on for a while". Good answer buddy!
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