The best service with very conciencious and knowledgeable doctors and staff. Good hours from first thing in the morning into the evening. They have helped me through a many very difficult time with several of my cats. The doctors are very knowledgeable and give very thorough checkups.
I brought my recently rescued pup here for a checkup. I read the online reviews and website and appreciated the experience of the staff, the location and the holistic approach to treating animals. The staff was so great with my pup that he even went belly up for their love and attention! I loved the fact that it was in walking distance from my place and that it had a neighborhood, family vibe.
Dr. C has been taking care of Lulu, my dog since I got her, with her regular vet care and any health problems through to her end-of-life process at 17 years old. Dr. C is so highly informed about all vet medicine, from her researched opinions about the best dog food to accurately diagnosing all medical challenges your animal may have to handling perfectly the wrenching sadness of you making the ultimate selfless decision out of kindness. No one pushed me, no one rushed me, and the entire staff was there to support me. The entire staff, down to a sign in the lobby asking patrons to speak softly till I left; words to that effect Believe me, I appreciated it. If you have not met Dr. C and her group and you are determined to find the finest vet care available for your animal, go talk to them and decide for yourself. FYI, I dragged in all the way from Evanston to go to Pets First, and I'm sure I passed many good vets along the way, but they weren't Dr. C.
Dr. Schnabl is a wonderful vet who really takes the time to listen to the pet owner's concerns! He examined my elderly cat, ran some tests, and displayed a great willingness to work on helping her. It is obvious that he loves his work & helping animals. I highly recommend him!
I’ve been taking companion animals to vets for over 30 years and I’ve never met a kinder, attentive, dedicated, knowledgeable, patient or more compassionate doctor than Dr. Mitchell! He’s our “cat whisperer.” He never rushes through appointments and personally calls back to give test results or simple check up on how they are doing. As long as doctor Mitchell is here I will never take my cats (or dog(s) whenever I adopt one or some!) anywhere else! The staff is also incredible! The office staff and vet techs are also extremely friendly, helpful and caring. Additionally, Pets First is also extremely transparent when it comes to costs/fees, as they always offer to give you line-by-line printed cost estimates when addition tests or procedures may be considered. So, I’ve never once been “surprised” at the last minute as I have at other veterinary offices. I’ve been to MANY veterinarians throughout Chicago, and, in my opinion, Dr. Mitchell and Pets First are one of, if not THE BEST, veterinary practice in Chicago!
Our favourite vet (Dr Mitchell) is here! The rest of the staff are super friendly and knowledgeable also. It may be a bit more expensive than other places and parking can be problematic, but the care you receive makes it worth your while.
I can't recommend Dr. C and the team at Pets First highly enough. Over the past 6 months our Weim Lola started the inevitable slide downhill. During that time, Dr. C was always there to answer our questions, provide expert guidance and support, and help us manage Lola's multiple conditions (arthritis and diabetes, among others). She would e-mail with us or call us back the same day as Lola's condition changed frequently, and we never received a bill. And even when Lola and her sister Calleigh were in good health, our experience with the staff couldn't have been better. Everyone there seems to really love what they do, and are helpful friendly, and compassionate. if you're looking for a Vet, look no further than Dr. C and Pets First!
We have been taking our dog to Pets First since we adopted him in June of 2016. They are incredibly caring and helpful. Yes--the first appointment should be made before your pet needs urgent care as it takes a week or more to get in for your first visit. After you have had the first visit, you can quickly get an appointment if your pet is sick/injured/etc. The vets & techs treat your pets as family. Great place to go.
We LOVE this vet. They are so caring and go out of their way to help you and your pet. I live in the south side but drive north just to go to have Dr. Matt as our vet at Pets First. Everyone therefore cares with detail for our cat Vincent!
This is the second time I have tried to make an appointment with this Vet. The receptionist has always been very nice however when someone is calling to make an appointment they usually need to get in before 7-10 days. Perhaps they are that good and shouldn't take new patients. I personally feel like I should be able to get an appointment within three days of my call.
Had a great first visit there with my 7 year old dog. Moved to the area recently. First the staff on the phone was able to answer many of my questions quickly and easily. On my visit I met with Rachel and Dr Mitchel. They were both great with my dog and again gave me all the information I needed to make decisions about shots and also reassured me about my concerns. Would definitely recommend!
Dr C cared for my 2 seniors during the last few years of their lives. She is absolutely amazing. She saved them, made them feel better, gave them the best last couple years any pet could ever have. The staff here reminds me of a country veterinary clinic. Friendly, Kind, These are people who really care about the pet and client. I loved the holistic aspect of this clinic. You are able to choose both medicins and Dr C does her very best to help the animals live the fullest healthiest , happiest lives possible. I was never afraid to ask questions. Or made to feel foolish for asking. When it was time to put my kids to rest the staff did everything they could to comfort me. I am forever grateful . They made sure my baby's came first. The Name " "Pets First" Is really what this clinic is about. These are people who go above and beyond for the good of the animals.
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