Rude, simply rude staff. They love puppies being dropped off, not so much bigger dog's. They also love to pick the color and breed they will take in with older dog's. Black dogs are a dime a dozen I was told and harder to place. They pick and choose who they want to help.
These people are awesome! They take in pets who may may be injured and abandoned. Most of the pets have been abused. They take care of all of these animals and give them love and help so they can find a home and be loved. Check them out!
Great animal shelter and great people. They are currently undergoing renovations that have expanded the store a good bit. They also have 2 separate dog parks in front and after removing a few trees, they're also fantastic. I've adopted one dog from here, and come at least once a week to enjoy the park as well.
This used to be one of my most favorite places. They DID allow a dog I had fostered to be put down by Lexington Animal Control a few years ago. I was told at the time that he was not the only one. On a recent visit the person there claimed they didn't do that anymore. I hope not, but noticed many of the good things about the place had changed too. So sad to see the decline here after the death of its founder. I wonder what she would think.
We went to Pets Inc and are impressed with the helpfulness and friendliness of the staff. The facility is clean. The prices for neutering a cat and a dog were more than reasonable. Thank you for making it a pleasant visit.
If I could give 0 stars I would. This place told us that the dog we were getting was quiet, didn't cause much trouble, and was good around kids. Not only did she dig out of our privacy fence EVERYDAY, she also barked constantly. She also bit my son on the face. They charged me 50 dollars to give her back!!! This dog also had kennel cough when they told me shw didnt, and gave it to my other dog at home. My dog didnt even like her!
I adopted this beautiful girl two weeks ago! She hasn't been the perfect dog but she has been great for my home. She loves my cats and other dog; knows some basic commands too. I renamed her Brigitte (her original name was Loula) and the service I received when I decided to adopt her was wonderful.
I encourage everyone who would like to have a pet to check out PETSinc. This no kill shelter is doing wonderful things for homeless pets. I have adopted two dogs from PETSinc in my life & both have been dogs that my family and I have loved deeply. They also have a discount veteranary clinic, give excellent advice, and sell pet supplies. If you have a soft spot for dogs & cats & can't own one for whatever reason, this organization is very deserving of donations. I feel very confident that the money would be used in a way the detonator would be pleased with
Very clean. Doctor was wonderful with both of my pets. They obviously love animals here and treat them very well. Saw multiple staff members helping multiple customers in various different ways. Your pet is much more than just a dollar sign at this vet!
When I called PetsInc to surrender my dog of 9 years, I discovered that they require a minimum $100 donation to accept the animal. This is no problem, as I know they are a no-kill shelter and depend on donations to operate. However, when I asked if they could let me know once my dog has been adopted to a new home, I was told "we don't have a policy of doing that". I asked again if they could do it as a personal favor or as a special courtesy and was again told no and I was suggested to call their office every day to find the status. Needless to say, I will not be bringing my dog to them. It seems that they are only interested in your money and basic courtesy are an afterthought.
I called PETS inc. today after a sweet boy showed up in my yard yesterday., I asked if they could possibly take him. I was told no, and after almost begging and being put on hold three times I was told by a young girl that "they couldn't have him taking up space" I was then told I could always call the pound to pick him up. She did attempt to give me a web address to look for a no kill shelter, which by the way didn't work. I understand there are a lot of animals in need of love but I was appalled that they would have someone answer the phone and tell me to take this sweet boy to the pound. Don't think I'll be referring them to anyone again.
Awesome people that do a great service to the community and to animals. Very loving and caring group of people. Not to mention they have a huge support from people who donate supplies for animals so they can continue to take care of the animals. More people should take time to go and see the pets up for adoption. These animals are just waiting for forever homes filled with love and attention. You can even volunteer if you have some extra time and want to give back to the community. They also have a vet on premises that examines the animals and treats them. Great place to find your next best friend or add a member to your family.
I cannot say enough good things about the experience that I had there. Unfortunately for me, I had to give up a cat that I had been taking care of for about six months. They found him a wonderful home with some newlyweds whom I am certain will love him as I did.I will continue to donate to Pets Inc. as often as I can afford to.John S.
Great place to adopt a pet. The only thing I did not like is that you can not walk through to look at the pets, they ask you some questions on what you like and by that they decide which animal to bring out to you. Other than that the place is great. They have some cute dogs and cats.
We actually adopted our first little pet . everyone was very nice patient and very thorough and their knowledge about the pets they had there at the shelter. The trainer shared valuable information to us for our new adoptive adopted bundle of joy and we just love her. We would strongly recommend anyone looking for a new pet to adopt to go to PETSinc..
I try to stop by as often as I can just to love on the fur babies. I shop there for quality pet food and pet accessories (collsrs, leashes, shampoo, flea control, etc.). The staff and volunteers are always friendly and helpful. They also have an in-house vet and provide clinical services. Please consider donating and please always choose to rescue instead of buying from a breeder/puppy mill. The adoption fees are are very reasonable.
If it were possible to give negative stars I would rate this -100. The staff is extremely unprofessional and rude! My husband and I found a dog and called to see if they had any availability for this dog. They said yes and when we asked if we would have to contribute anything they said no. We get there and my husband was waiting for over 10 minutes at the front desk to be waited on. There were two employees sitting there on the computers. Ince he is greeted a woman comes out and gives him a dirty look and starts to yell at him saying "didn't you just come in here and adopt that dog?!" She had mixed him up with a different male and apparently did not believe him. After this she then tells him she won't take the dog until two weeks from today and that he would have to pay her $100! He said "I don't have $100 to give you I called and I was told there would be no fee to bring an animal in" and she said to him "well it's $100 or don't come back." And then walked away. So now we are in a situation where we have an animal in our house and extra expenses for one that we cannot afford to take care of.
Not even sure where to start with the most unprofessional and unethical opportunity to adopt a dog perhaps in my lifetime. It all started when we adopted a dog from pets inc and we adopted a very sick dog that had kennel cough and parvo and had a very expensive Hospital vet bill adding to over $700.00 to save our puppy. However making calls to the facility and pleading to help with our hospital bill they wanted no part. The vice president would not return my call she was very rude to us having no concern what so ever about the very sick dog we adopted. So please make sure you read thoroughly on the contract before signing the contract. Not sure a legal binding contract however will be investigated. When the facility was contacted few days later by me I was told one lie after the other and VP would not return my call neither did she have any concerns of the dead dog she sold us. She has been unprofessional unethical and very uncaring of her animals and volunteers. Please be aware of adopting any animals from pets inc due to our horrific experience with adopting sick puppies. I can honestly say this was the most unprofessional experience for my family.
It is absolutely ridiculous how unprofessional this place is. If it were possible to give -10 stars, I would. The lady who runs the shelter, especially, has no business treating the volunteers the way that she does. Two of my friends had an awful experience. One was a volunteer, the other was an adopty. The animals are sold in horrible conditions. The VP would not sign off on his hours because of the traumatic experience him and his girlfriend had. The poor pup almost died not even a week after having him. She banned my friend from volunteering indefinitely and refused to sign off on all the hours he spent at the shelter, which not to mention is HIGHLY illegal due to labor laws. The VP refused to answer our calls when we tried to address the issue and the one time I spoke to her, she was unprofessional and rude.The staff themselves are wonderful. The person who runs the shelter, I could say worse. Be careful with this place. She will act like she cares for the animals during the adoption process, but as soon as you walk out the door and leave your money, just know that you are pretty much screwed. I would stick to the humane society where they actually care for their animals, volunteers, and new parents to these wonderful animals.
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