I have had a great experience and am really enjoying my apartment with Wilmot Properties. Their staff is very professional and great with communication, and our building is state of the art with beautiful finishes. Anytime I have company over I receive many compliments on how nice our place is! Wilmot has plenty of different options to fit your needs and I would recommend them for any age group.
They weren't amazing at communicating with us or getting maintenance items done in a timely matter. They are also only open during business hours so it's hard to reach them if there is an emergency on off hours, which is when a lot of people are at home. They also lost one of my checks. Not the worst - but definitely not the best.
March 1, 2013The Office of Wilmot Properties1801 N Humboldt BlvdChicago, Il 60647Re: Lease SigningTo Whom It May Concern:When we moved in, the apartment was not cleaned, the walls were not painted and light bulbs were not replaced. Our sliding door to the balcony took 6 months to get fixed (which caused our energy bills to be more than twice as expected), and even longer to fix a loose shower door/lining, among multiple requests to fix other things that were not taken care of in a timely manner. All of these things were reported to your office at the time we moved in. The lock on the outside door to our balcony remains unfixed to this day, after multiple requests.In addition, we were without a stove for about 2 weeks because it had broken and your office took that long to replace it. We have also made a recent report saying that our heater was making odd noises and we didn't think that it was working properly. Your office informed us that unless it wasn't working at all, that it wouldn't even be looked at.Now, you are raising our rent, not only to the Chicago standard yearly amount of 5-6%, but to an unprecedented rate of 16%, an extra $300/month, for an apartment of which the walls have still not been painted and maintenance requests still go unanswered.According to the Lawyers' Committee for Better Housing, an oral agreement is legally binding, and will hold up in a court of law. We were told when we moved in that our rent would not be raised for as long as we lived in the unit. The former tenants, as well as others in the building, were all told this by your office staff and the agents selling the space for rent. When someone is selling for you, they represent you, and this was our 'oral agreement'. You also show a precedence of you not raising your rent in the last 5 years. After only living here one year, being asked to pay $300 extra a month in order to make up for the 5 years you missed out on raising the rent, we would be taking the burden of those who lived here before us, paying their increases.The timing of this situation is unfortunate and we know that legally we have to tell you 30 days before our lease expires whether or not we are planning to re-sign. We are planning to re-sign the lease, since it would take longer to take this to court, and moving out is a greater burden on our lives at the moment. However, if we receive more disrespect and more mistreatment as tenants as mentioned in the first two paragraphs, we will not hesitate to take action and bring this to the attention of the court.Furthermore, we do intend to bring our situation to the attention of online reviews of lessors in the city and express the truth about your company. We will also provide any relevant media sources with the letter, which we have written here, unless you are willing to reconsider the significant rent increase.As someone who works in business, advertising something and doing the opposite is not the way to run a successful, respected business. If you aren't going to stick to something you say, don't say it. Your actions will lose you a lot of respect in the industry and other potential customers.
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